Delivery and returns

Our delivery method. We use express, overnight delivery via a trusted and national courier company. Your order should arrive within 48 hours, if not less.

Seven days to return. We have a 7-day return policy, which means you have 7 days after receiving your order to request a return. Please inspect your order upon receipt and contact us immediately if there is any problem, so that we can evaluate the issue and make it right. 

Wigs to be returned in the same condition. To be eligible for a return, your order must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. 

How to request a return. To start a return request, you can contact us at contact@dinadoe.co.za.Please note that returns will need to be sent back to Gqeberha, at your own cost.

When refunds are paid. We will notify you once we’ve received and inspected your returned item. If approved, you’ll be automatically refunded on your original payment method within 2 business days.

Non-refundable items. Unfortunately, we cannot accept returns on gift cards.